Privacy Policy

At XAYA, we appreciate the trust you place in us when you choose to visit our website (www.shopxaya.com) and we take that responsibility seriously. We never sell your personal information to any third party. This Privacy Policy describes everything about the steps of the information that we collect from you, how we collect this information, and what we do with it after we collect it.

Information Collected

We collect a variety of information as below

·        Personal information, such as your Name, Address, Phone Number, or Email Address.

·        Purchase information, such as the items you have Purchased, items you have altered or custom made (including Size, Designs, etc.), payment method and payment information (such as debit or credit card number and information), billing and shipping address, and contact information.

·        Profile and Account information, which may include Contact, Purchase, and Preference Information (Contact or other Marketing), information about items in your online Shopping Cart or saved for Future Purchase, Registration Information, Product Review’s Information, Gift Card and other information about your Profile or Account; Demographic Information which may include Age or Birthdate, Gender, Zip code, and other information about you.

·        Call recordings including information about your call and that you share when you call us on the phone.

·        Location information of your device that you use with our mobile application, if your device settings allow us to collect location information.

·        Device and Browsing information, including information about your Phone, Tablet, Computer, Device and Online Browsing Activity (Collectively, “automatically collected information”). Automatically collected information may include IP Addresses, Unique Device Identifiers, Cookie Identifiers, Device and Browser settings and information, and Internet Service Provider information.

·        Automatically collected information also may include information about when and how you access and use our Website or Mobile Application, such as the date and time of your visit or use, the websites you visit before coming and after leaving our website, how you navigate and what you search for using our website and mobile application, the website pages and items you view using our website and mobile application, and the items you purchase.

How we collect information

We collect information on our website and during calls with you. We also obtain information from you and from third parties. For example, we collect and obtain information:

·        You provide, such as when you make a Purchase, interact with a Salesperson, Visit or Contact Us, Register for Online Account, engage in a Promotional Activity, register to attend an event or appointment, Apply for Employment, or Sign Up for Emails or Marketing.

·        From third parties, such as service providers that we use, Analytics Companies, Advertising Networks and Co-operatives, Demographic Companies, third parties that provide us with information about you and the different devices you use Online, and other third parties that we choose to collaborate or work with.

·        From Social Media Platforms and Networks that you use in connection with our, or that share or allow you to share information with us, such as Facebook, Instagram, WhatsApp, X, Quora, Pinterest, etc. For example, if you use Functionalities, Plugins, Widgets, or Tools from Social Media Platforms or Networks in connection with our website (e.g., to log into an account, or to share inspiration, finds, purchases, and other content with your friends and followers on social media), we will collect the information that you share with us, or that those social media platforms or networks share with us. For more information about social media platform and network privacy practices, please review the privacy policies and settings of the social media platforms and networks that you use.

·        Using Cookies and Automatic Collection Methods – For example, we and third parties we work with may collect information from the computer, tablet, phone, or other device: that you use to access our website; or that you use to open an email or click on an advertisement from us. This collection includes automatically collected information and generally does not include personal information unless you provide it through our mobile application or website, or you choose to share it with us. Methods we use include:

·        Cookies (which may be session-based or persistent and are typically small data files that are stored on your hard drive or in connection with your internet browser).

·        Web beacons or tags (small images embedded into websites or emails that send information about your computer, tablet, phone, or other device when you visit our website, use or mobile application, or open an email we send to you).

·        Website log files (which we tend to create automatically in connection with access to and use of our website and mobile application).

·        Flash cookies (which may be placed using adobe flash software—learn more about privacy and storage settings for flash cookies here); and

·        Other technologies (which may be similar to or different than the methods noted above).

How we use information

This information may be used to fulfil your requests for services, operate, maintain, and provide to you the general and personalized features and functionality of XAYA, process any flagging activity or correspondence you send to us, communicate with you about your account, support your online activities, respond to your questions, customize your experience and customize the content or features of XAYA’s services for the future, since we have a 100% customer satisfaction policy. We use the information that we collect to conduct our business and to provide you with the best possible Products, Deals and Offers, New Collections, etc. We also may combine any or all the information that we collect or obtain. Examples of how we use information include:

·        To provide you with products and services, such as to fulfill your orders and process your payments; process, maintain and service your account(s) and memberships; and to provide you with products and services that we think you will like.

·        To offer you latest deals and offers on XAYA’s latest Collection.

·        To respond to you, such as when you: place an order; call us; make a request or inquiry; enter a contest or sweepstakes; complete a survey; or share a comment or concern.

·        For personalization of your experiences with us, including to remember your interests and preferences; customize the products and services we share with you; track and categorize your activity and interests on our website, including by identifying the different devices you use; on our website, and through our mobile application, when launched.

·        For marketing and advertising, such as to send you marketing and advertising communications; and to customize the marketing and advertising that we show you (we offer choices about marketing and advertising as noted in your choices section below).

·        For analytics, such as to understand how you use our website; understand how you shop with us; determine the methods and devices used to access our website; and improve the website.

·        For our business purposes, such as: to operate and improve upon our business and lawful business activities; to maintain our programs, accounts, and records; for research; to determine your satisfaction with our products and services; to detect and prevent fraud or misuse of our services; and for any other business purpose that is permitted by law.

·        For legal and safety purposes, such as to: defend or protect us, our customers, you, or third parties, from harm or in legal proceedings; protect our rights; protect our security and the security of our customers, employees, and property; respond to court orders, lawsuits, subpoenas, and government requests; address legal and regulatory compliance; and notify you of product recalls or safety issues.

XAYA shall have the right to modify this Privacy Policy, with modification that shall be effective immediately following XAYA's posting of such change on the website. Your use of XAYA’s service following such posting shall be deemed to constitute your acceptance of such modification. 

If you have any questions or comments regarding this Privacy Policy, you can get in touch with us through the Contact Us section on the website.